I bought my kids the GingerBubs Play Mat for their 3rd birthday. It was the best gift ever! I was worried that it would be too small and difficult for them to move around in, but it is so much fun and easy for them to get around in! My kids love it and we've already had a lot of fun using it. From one mom to another, get the GingerBubs Play Mat! You'll be thanking yourself later. Jennifer Lim Shop now

Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders, Shipping

  • Instalment via 9 banks (RHB, AMBank, PBB, OCBC, CIMB, UOB, MBB, AFFIN, HLBB)
  • 0% interest from 6 months and 12 months
  • For minimum RM500 purchases.
  • Malaysian credit cards only.

If you are residing in West Malaysia and Sabah, your order will arrive at your doorstep within 3-5 working days and 7-14 working days for Sarawak orders

As all our orders are processed by our warehouse team the next business day, if your order has been processed and shipped, it is unfortunately too late to cancel. Please contact us to check if your orders have been processed.

Once processed, you will receive an email with our service number and delivery tracking number. Delivery transit times varies depending on the courier. If you wish to chase up the delivery, please refer to the tracking number on the tracking link sent to your email to determine the courier to contact.

Drop us a message in our Contact Us form. Alternatively, email us at [email protected] or Whatsapp us at 6012-6390980.

Yes! Drop us a message in our Contact Us form or email us at [email protected] for courier rates to your country.

All your items in the same order will be shipped together.

Large Play Mats: 142cm x 20cm x 20cm, 6.0kg
Medium Play Mats: 140cm x 20cm x 20cm, 3.5kg

Returns and Exchanges

We want to make sure that you love your purchase. So if you don’t, we’re here to help!

  • All products can be returned or exchanged within 14 days of purchase.
  • Slightly flawed collection at time of purchase are not eligible for refund or exchange for change of mind
  • Exchanges or refund will be initiated after the product has been received and inspected by our warehouse team.
  • For refunds, the full amount minus the shipping charges will be returned via the original payment method.
  • For exchanges, a credit note will be credited in your account.
  • All returns must be unused and in their original condition. This includes all original, inner and outer protective packaging intact. We do not offer refund OR exchanges if the product has been used or has been removed from it’s protective packaging.
  • It is highly recommended that product is returned via registered post with tracking number, as we will not be able to accept responsibility for lost products.
  • Receipt or proof of purchase is required to complete your return.
  • NO exchanges or refund will be offered on any SALE items.
  • All international sales are final.

As all our orders are processed by our warehouse team the next business day, if your order has been processed and shipped, it is unfortunately too late to cancel. Please contact us to check if your orders have been processed.

In the unlikely event, if you received your play mat and have discovered a manufacturing fault or defect within 7 days of receiving the item simply fill up the Warranty Form here and we will attend to your query right away. 

Please note: A defective mat by this definition is of a manufacturing fault or damage (e.g punctures or faults with heat sealed edges) when a new play mat is first unboxed and found in that state. It does not cover wear and tear, ageing discoloration, puncture damage due to usage/accidents, and/or incorrect use and failure to follow our care guide.

Product

GingerBubs is a premium non-toxic play mat, made from PU foam and biodegradable TPU film. Our play mats are free from PVC, Flame Retardant chemicals, toxic chemicals such as plasticizers, phthalates, cadmium, lead and many more. We match or exceed the play mat quality that is currently out in the market.

Absolutely! They are safe from babies age 0+ and above.

All our play mats have been tested independently by a third party lab and are compliant with European EN71 and CPSIA USA Toy Standards. They are free from PVC, Flame Retardant chemicals, toxic chemicals such as plasticizers, phthalates, cadmium, lead and many more. You can request for full product testing reports by contacting us on [email protected]

✔️ Wipe clean immediately using a soft damp cloth to avoid staining.
✔️ Gently wipe over using water or warm mild PH balanced soapy water and a soft cloth.
❌ Vigorous rubbing may damage and remove the top layer color.
❌Some baby wipe brands may cause damage or discoloration to the mat’s surface.
❌Avoid using sharp or hot objects on your play mat (high heels, scissors, coffee cups and vacuums, etc.).
❌Do not use products with bleach, alcohol, natural citrus oils or abrasive agents as they may cause causing long term damage / discoloration.
❌High temperatures and direct sunlight will cause discoloration and play mat deterioration.
❌Pens, crayons and permanent markers may leave permanent marks.
❌Heavy furniture (eg, coffee table, chairs, couch) may cause permanent indentations.
❌Pet claws and teeth may cause damage and are not covered under warranty.
❌Do not steam clean.

As our play mats are made using non-toxic materials and free of chemical stabilisers, over time slight fading and discoloration to both the surface and edges of our play mats is to be expected.You might receive the play mats with slightly yellow edges due to the heat applied to the edges during manufacturing. Please be rest assured that the product is not defective but simply a characterisic of TPU materials. Yellowing may be accelerated by hot and humid conditions, prolonged direct sunshine exposure and/or cleaning practices using harsh cleaning agents. We are proud of our non-toxic and environmentally friendly products and want to ensure customers are aware of these colour variations as it is not a product fault.

Our play mats come rolled in a box, so it does take some time for the mat to flatten out. Once you’ve received your play mat, unroll in the opposite direction and it’ll slowly flatten itself.

Though it is rare, you may notice a slight odour when the product is opened for the first time. This is normal for a new product and has been tested to be safe. It is a result of the mat being packaged and is not from the mat material itself. We suggest wiping the surface with a damp cloth. The odour will be 100% completely gone within a week or two. 

Our play mats are not a traditional non-slip mat. Instead they are designed to be used on both sides while still providing cushioning. If you find your play mat slipping on your carpet or hard floors you can place a non slip mat underneath. Alternatively, we also recommend placing it against a wall.

Malaysia Shipping

RM30 (WM); From RM120 (EM) per playmat.

Easy 14 days returns

100% money back or exchange. Return and exchange policy applies.

Worldwide Shipping

Worldwide shipping available. Contact us for delivery rates.

100% Secure Checkout

MasterCard/Visa/FPX/TnG/Grab